Frequently Asked Questions
Do you have a questions about Simpson Security? Below are some of our most Frequently Asked Questions. Do you have a question that’s not listed on here? Contact us by clicking here or calling us at (318) 443-3391.
We have been in business since March of 1991. Started out of a two bedroom apartment, Simpson Security Systems has grown to be one of the largest Security Systems Integrators in Central Louisiana.
Yes, we are licensed and insured to install and monitor home security systems in Louisiana (License#F952).
You own your system. Some alarm companies lease the equipment to you and you are bound by a contract. Be aware and read the contract carefully. If you have any questions, please contact our office by filling out our contact form here, or by calling (318) 443-3391.
If the Smoke Detector is beeping, Simpson Security did not install it and it is not part of the Monitored Security System. It is most likely a 110VAC Smoke Detector with battery backup that was installed by the Electrical Contractor and is now beeping because of a low 9VDC battery.
You can replace the battery or contact us and we will replace it for a small fee. The fee will include the cost of the battery and cost of the service.
No. Simpson Security will not know whether your phone line is working unless you have a Cellular Backup Device. A Cellular Backup Device will allow your system to keep communicating with our monitoring station when you primary phone line fails.
If you are not sure if you have a Cellular Backup Device, or you are interested in more information, fill out our contact form here, or give us a call at (318) 443-3391.
Yes. Normally we bill quarterly but you can pay monthly, quarterly, semi-annually, or annually.
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